Question 1

What is PalmCare AI?

Accepted Answer

PalmCare AI is an AI-native documentation platform built specifically for home care agencies. It turns voice-recorded client assessments into signed service contracts automatically — eliminating manual data entry, form-filling, and paperwork delays.

Question 2

How does the voice assessment feature work?

Accepted Answer

Tap record and have a natural conversation with the client. Our AI (powered by Deepgram Nova-3) transcribes the conversation in real time, identifies who is speaking, and automatically extracts care needs, services, medications, and billing items. No forms to fill out — just talk.

Question 3

How long does it take to get set up?

Accepted Answer

Most agencies are up and running within 24 hours. Our onboarding team helps migrate your existing data, configure your templates, and train your staff. Caregivers typically learn the mobile app in under 15 minutes.

Question 4

Do you offer a free trial?

Accepted Answer

Yes — every plan comes with a 14-day free trial with full access to all features. No credit card required. You can also book a free 30-minute demo with our team to see the platform in action before signing up.

Question 5

What devices and browsers does PalmCare AI support?

Accepted Answer

The web dashboard works on all modern browsers (Chrome, Safari, Firefox, Edge). The mobile companion app is available for iOS with Android coming soon. Voice recording works on any device with a microphone.

Question 6

What makes PalmCare AI different from AxisCare, WellSky, or CareTime?

Accepted Answer

Those are legacy scheduling and billing systems — they digitized paper forms but didn't eliminate them. PalmCare AI is AI-first: voice-powered assessments, automatic contract generation, smart billing extraction, and an intelligent CRM. Your data flows from a voice recording to a signed contract without manual re-entry.

Question 7

How does automatic contract generation work?

Accepted Answer

After the AI transcribes and analyzes your assessment conversation, it maps the extracted data — services, hours, rates, diagnoses, and state-specific requirements — into a compliant service agreement template. The contract is pre-filled and ready for review in seconds, not hours.

Question 8

Can I use my existing contract templates?

Accepted Answer

Yes! Upload your existing Word or PDF templates. Our OCR Template Engine scans every field, maps it to your database, and auto-fills contracts with client data. When you update your template, the engine reconciles changes.

Question 9

Does PalmCare AI handle billing?

Accepted Answer

Yes. The system automatically identifies billable items from assessment conversations, calculates hours based on the service plan, and generates invoices aligned with payer requirements. It supports Medicaid, Medicare, and private-pay billing workflows.

Question 10

Can caregivers use PalmCare AI on their phones?

Accepted Answer

Absolutely. Our iOS companion app lets caregivers clock in/out via GPS, log Activities of Daily Living (ADLs), view their schedule, and receive real-time updates. Agencies can track all caregiver activity from the admin dashboard.

Question 11

Does the AI support multiple languages?

Accepted Answer

Our transcription engine supports 36+ languages including Spanish, Mandarin, Tagalog, French, and Haitian Creole — covering the most common languages spoken in home care settings across the US.

Question 12

Is PalmCare AI HIPAA compliant?

Accepted Answer

Yes. We use 256-bit AES encryption for data at rest and in transit, role-based access controls, comprehensive audit trails, and secure cloud infrastructure. All voice recordings and patient data are handled in full compliance with HIPAA regulations. We provide a Business Associate Agreement (BAA) for all agency plans.

Question 13

Where is my data stored?

Accepted Answer

All data is stored on SOC 2 compliant cloud infrastructure in the United States. Data is encrypted at rest with AES-256 and in transit with TLS 1.3. We never sell or share your data with third parties.

Question 14

Who can access client records?

Accepted Answer

PalmCare AI uses role-based access controls. Agency administrators define who can view, edit, or export client data. Every access is logged in a comprehensive audit trail.

Question 15

Do you comply with state-specific home care regulations?

Accepted Answer

Yes. Our contract generation engine includes a 50-state knowledge base with state-specific documentation requirements, mandatory clauses, and regulatory compliance rules. Contracts are automatically tailored to your state's requirements.

Question 16

How much does PalmCare AI cost?

Accepted Answer

We offer three plans designed for different agency sizes: Starter (up to 30 clients), Growth (30–200 clients), and Enterprise (200+ clients). All plans include the core AI features. Book a demo for a personalized quote based on your agency's needs.

Question 17

What support is included?

Accepted Answer

All plans include email support with same-day response. Growth and Enterprise plans include priority live chat and phone support with average response times under 15 minutes. Enterprise customers get a dedicated account manager and custom SLA.

Question 18

Can I cancel anytime?

Accepted Answer

Yes, you can cancel your subscription at any time. There are no long-term contracts or cancellation fees. If you cancel, you'll retain access through the end of your billing period.

Question 19

Do you help with data migration from our current system?

Accepted Answer

Yes. Our onboarding team assists with data migration from any existing system — whether you're using spreadsheets, paper files, or another software platform. We'll import your client records, caregiver profiles, and templates.

Frequently Asked Questions

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Features & Capabilities

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